In 2017 we established a Customer Charter to ensure we offer the best service we can to you, our customers and patrons.
It focuses on 5 ‘promises’ which outline what our customers can expect from us and what we will strive to always deliver.
Our Promise to You
- A warm welcome to you every time. We are always here to help everyone who visits our Centre.
- An enriching experience. We will strive to exceed your expectations. You will be curious to find out more about us and our Centre.
- We will listen to what you have to say. Talk to us. We value your opinion. We are open to ideas.
- We want you to come back. You will have a positive experience. There is something here for everyone.
- We will keep you informed. Come and join in. We will look after you. We want you to return again soon.
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