Terms and Conditions

The following terms and conditions apply to events and workshops at Roe Valley Arts and Cultural Centre:

Terms & Conditions:

• Photographic ID may be requested for for those aged 18+ for licensed events.
• For family events, children under 16 must be accompanied by an adult aged 18 or over.
• Written consents and details of any medical conditions must be provided by parents/carers of children under the age of 18 in advance of any event.
• Tickets booked online will be emailed directly to the email address provided once payment has been confirmed. The ticket(s) must be, either, printed at home on plain white A4 paper or you can show the email on your mobile phone to staff who will scan the barcode from your phone. Tickets booked online are not available for collection at Roe Valley Arts and Cultural Centre.
• All persons must pay for admission or hold a valid admission ticket that must be retained at all times and submitted for inspection if required by Roe Valley Arts and Cultural Centre staff. Any person attempting to gain admission or being found at an event without a valid ticket will be asked to leave.
• Tickets cannot be refunded. In the event of closure or cancellation, customers will first be offered a refund of the full purchase cost of the ticket, or an alternative date.
• Please check your tickets and confirmation email carefully as mistakes cannot be rectified at a later date.
• The ticket remains the property of Roe Valley Arts and Cultural Centre and is not for re-sale, is non-refundable and non-transferable.
• Roe Valley Arts and Cultural Centre reserves the right to vary admission rates and discounts without prior notice.
• Roe Valley Arts and Cultural Centre reserves the right to refuse admission to any ticket holder and, in the interest of the public and for safety reasons, we also reserve the right to require ticket holders to leave at any time.
• Please note: Latecomers to live music/theatre events may not be admitted unless there is a suitable break or interval.
• We may photograph or record selected events for marketing and archive purposes (advance photographic consent will always be sought for children’s workshops and selected children’s events).

Roe Valley Arts GDPR Compliance Statement for Email Mailing List Sign-Up

By signing up for Roe Valley Arts and Cultural Centre’s email mailing list, you consent to receive updates, event announcements, and promotional information from us. We value your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Personal Data Collection and Use: When you subscribe, we will collect and process your email address solely for the purpose of sending you newsletters and updates about our events, programs, and special offers.
2. Consent: By providing your email address and clicking "Subscribe," you are giving Roe Valley Arts and Cultural Centre explicit consent to use your personal data as outlined above. You will receive a confirmation email with a link to verify your subscription (double opt-in process).
3. Data Security and Privacy: Your data is securely stored and is not shared with third parties. For full details on how we handle and protect your data, please refer to our Privacy Policy.
4. Unsubscribe and Data Rights: You can withdraw your consent at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly. If you unsubscribe, your personal data will be permanently deleted from our records, as per GDPR requirements.
5. Records of Consent: We keep a record of your consent to receive our communications, including the date and method of consent, as required by GDPR.

Privacy Policy:

• We respect your privacy and protect all personal information you provide when buying tickets. The information you provide will be used only by Roe Valley Arts and Cultural Centre to deliver services and to keep you informed with news, offers and future events. We do not forward our database to outside companies involved in marketing. See Causeway Coast and Glens Borough Council Privacy Policy HERE.